Frequently Asked Questions

Are your devices safe to use?

Yes, all our skincare devices meet international safety standards and are designed for safe home use. Please follow the user manual instructions carefully.

Do you ship throughout South Africa?

Yes, we ship to all areas within South Africa.

What are your shipping costs?

We charge a flat rate of R99 for orders under R1000. Orders over R1000 qualify for free shipping!

How long does delivery take?

Standard delivery typically takes 7-14 business days within South Africa. You'll receive a tracking number once your order ships.

What payment methods do you accept?

We accept all major credit and debit cards through our secure Yoco payment gateway.

What is your return policy?

We offer a 7-day return policy on unopened products in original packaging. Please contact lunare.skincare1@gmail.com to initiate a return.

Still have questions?

Contact us at lunare.skincare1@gmail.com and we'll be happy to help!